Loan Complaints Facts & Figures 2020

The latest Complaints Data and Report for Q2 (July- September 2020) has been released by the Financial Ombudsman, with many of the figures doubling or in some cases tripling on previous years data.

The Financial Ombudsman reported that “we continued to see an increase in complaints from people who borrowed money, who then felt the debt was unaffordable.” (Source: Financial Ombudsman)

Here are the facts and figures from the report:

We understand the situation that loan companies can put people into if a loan becomes unaffordable; it can affect your life, in a number of ways. That is why we set out to build a business helping thousands of people in the UK to claim back money, money that they are entitled to.

Our customers come from all walks of life, with the common theme that each have taken out a loan and then found themselves unable to pay the loan due to a number of reasons, many of which are not of their own doing.

Making a claim is simple and we are here to support you throughout the whole process. As an established financial compensation website, we have helped thousands of customers receive refunds from loan companies and are never prouder when another customer receives a loan refund!

We are here to help you every step of the way. If you have any questions or queries, simply drop us a message through our contact form or via email at

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