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Privacy Policy

Last Updated: 30/12/2025

Reclaim Experts Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, complete an eligibility check, or engage our services.

Reclaim Experts is a trading style of Reclaim Experts Ltd, authorised and regulated by the Financial Conduct Authority (FRN 103070). As a controller of personal data, Reclaim Experts Ltd is registered with the Information Commissioners Office (ICO), our ICO registration is: ZB869483

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1. Who We Are

Data Controller:
Reclaim Experts Ltd
Registered in England and Wales. Company Number: 16058317                                

If you have any questions about this Privacy Policy or how we handle your data, you can contact us:
E-mail: info@reclaimexperts.co.uk
Address: The Innovation Centre, 49 Oxford Street, LE1 5XY

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2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

  • Full name

  • Email address

  • Telephone number

  • Vehicle finance details (e.g. lender, agreement type, dates)

  • Any other information you provide when completing forms or speaking with our team

 

Information We Collect Automatically

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

  • Device and operating system information

  • This data is collected via cookies and similar technologies (see Section 11).

 

3. How We Use Your Personal Data

We use your personal data to:

  • Assess your eligibility for potential compensation claims

  • Contact you regarding your enquiry or eligibility check

  • Introduce you to regulated partner solicitors where appropriate

  • Comply with FCA and legal obligations

  • Improve our website, services, and customer experience

  • Prevent fraud and misuse of our services

  • We will never proceed with a claim without your informed consent.

 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit an eligibility check or agree to be contacted

  • Contract – where processing is necessary to provide our services

  • Legal obligation – to meet regulatory and compliance requirements

  • Legitimate interests – to operate, improve, and protect our business, provided your rights are not overridden

 

You may withdraw consent at any time.

 

5. Sharing Your Data

We may share your personal data with:

  • Partner solicitors who are authorised and regulated, for the purpose of pursuing your claim

  • Lenders or finance providers relevant to your claim

  • Regulators or authorities, where required by law

  • Service providers (e.g. IT systems, CRM platforms) acting as data processors

  • We may receive a referral fee for introducing you to a partner solicitor. This does not affect your compensation.

  • We do not sell your personal data to third parties.

 

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss or destruction

  • Misuse or disclosure

  • Your data is stored securely within the UK or EEA.

 

7. How Long We Keep Your Data

We retain personal data only for as long as necessary, including:

  • The duration of your enquiry or claim

  • Any statutory or regulatory retention periods

  • When data is no longer required, it is securely deleted or anonymised.

 

8. Your Data Protection Rights

  • You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • To exercise your rights, contact us using the details above.

  • You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

 

9. Marketing

In addition to the purposes outlined above, where you have indicated that you wish to receive marketing communications from us, subscribed to our marketing lists or newsletters, or provided your details at events, we may process your personal data based on our legitimate interests. This is to provide you with information about our services that we believe may be of interest to you.

You have the right to opt-out of receiving the information at any time. You can do so by:

  • Clicking the unsubscribe link included in any marketing communication; or

  • Emailing us at info@reclaimexperts.co.uk, providing your name and contact details.

 

Where you have subscribed to receive marketing communications from us, we will only contact you for a period of up to two years from the date you provided your consent.

 

10. Monitoring and Recording

We may monitor and record communications with you, including telephone calls and e-mails, for the purposes of quality assurance, staff training, fraud prevention and regulatory compliance. In line with applicable regulatory requirements, we are required to retain personal data relating to regulated claims management activities including online enquiries, telephone calls and emails for a minimum of 12 months following our last contact with you.

 

11. Cookies and Tracking

Our website uses cookies to:

  • Ensure the website functions correctly

  • Analyse website usage

  • Improve user experience

 

You can control or disable cookies through your browser settings. For more details, please see our Cookie Policy.

 

 

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised

 

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Reclaim Experts Ltd
Email: info@reclaimexperts.co.uk
Address: The Innovation Centre, 49 Oxford Street, LE1 5XY

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